Please read the terms and services carefully. By using the services on the customboxexpert.com website, you agree to the Terms and Conditions of this page by Custom Box Expert (customboxexpert.com). Custom Box Expert TM has the right to change its terms and conditions at any moment so it is advised to the customer to visit this page from time to time.
All materials used on this website are the property of Custom Box Expert (customboxexpert.com)) and copying, modifying, or using the material in any way is not allowed without any legal permission from the website owners.
The information of our users and clients is not sold to any business or third party for malicious purposes but it could be used by our website to improve the marketing, services and promotional activities. You can also subscribe to our newsletter to get aware of our latest offers and services through email which can also be unsubscribed afterwards.
User Conduct on Our Website:
You agree that any material like pictures, videos, or any kind of content that you provide through our website or directly will not have any copyrights of a third party unless permission is taken from them. You also agree that the material provided through the website or directly is not indecent or objectionable in any way.
You agree to provide correct information for the delivery of your products and any misuse of our website which goes against the T&C’s can result in legal action against the user.
Custom Box Expert does not have control over content posted by other visitors of the website. We cannot be held responsible for any content that you may find misleading, offensive, indecent, or objectionable provided by the user.
As a customer, you agree that you have every right to place an order on our website for the products so that we can create the products on your behalf. Also, you agree that you are of legal age and can present yourself in judicial proceedings if you need to.
Limitation of Liability:
No way shall increase our Total Liability more than the amount paid to us for your order or requested service. In no event shall Custom Box Expert or its licensors,
Suppliers or vendors, their officers, directors, employees, or agents be liable for any special, incidental, indirect, or consequential damages of any kind, or any damages whatsoever resulting from loss of use, data, or profits, whether or not customs Box Expert has been advised of the possibility of damage, arising out of or in connection with the use or performance of the site or of failure to provide products or services that you order from custom Box Expert or its affiliates, including without limitation, damages arising from the mistake, omission, virus, delay, or interruption of service. in no event shall Custom Box Expert be liable or responsible for any damages or consequences arising from or related to your inappropriate or unauthorized use of this site or its content.
Return and Refund Policy:
In case, there is any fault in your product that is not according to your specification, you need to inform Custom Box Expert within 2 working days after you receive your product. In case of any faulty printing, we reprint the original order but the money is not refunded. Products are thoroughly checked by our management team. The customers are responsible for sending us photos of the defect at their own expense within 7 days for us to reprint the order.
For the customer to get reprints and replacements, the customer must return at least 99% of the products at their own expense within 10 business days after delivery.
Urgent orders have non-refundable charges.
Payment, Order Placement, Cancellations:
The prices mentioned on our websites are in US Dollars or USD. Custom Box Expert starts working on your products once it receives the total payment due through an authenticated payment method.
The order placement is complete when you finish the form of products and services through soft or hard copy that mentions what the customer needs Custom Box Expert to do for them. Once the printing task is sent to the press no changes are made to anything. We can still cancel your order within a limited time duration of 4 hours after proof approval. In case you use our design services then cancelation after 4 hours will result in a 20% deduction of the total payment of your order. Cancellation at this point will charge you $30 and 5% of the total payment of your order. The customers can also cancel orders after 24 hours but that will cost them 50% of the total payment of the order so Custom Box Expert can recover the cost of any wasted resources. If the order has already been shipped it cannot be canceled.
Orders cannot be canceled due to delays in printing or shipping processes that are beyond the direct control of Custom Box Expert.
Custom Box Expert requires all artwork and design images in CMYK format and a minimum resolution of 300DPI otherwise Custom Box Expert will not be responsible for any printing errors such as blurred printing or printing that is different than your demand.
The customer is responsible for any content provided in combination with images, graphics, text, or any other material the customer incorporates in their products.
Custom Box Expert reserves the right to decline an order in case it is considered unlawful or violates any third parties. When the order is placed, you as a customer accept all liability of the material created in your direction. Custom Box Expert will not print anything offensive, abusive, or indecent.
Custom Box Expert™ may preserve Content and may also disclose Content if required to do so by law or in the case that such disclosure is necessary to:
a) comply with legal process;
b) enforce the terms of service;
c) respond to claims that the Content violates the rights of third parties; or
d) protect the rights, property, or personal safety of Custom Box Expert™, its users, and the public;
e) any conflict with our other clients.